Representative, Customer Service

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Job Details

Position Summary (resumen De La Posición)

Under the direction of the CS/OPS Global Hub Supervisor LATAM, is responsible for contacting the sites of the assigned country(s), in order to carry out the coordination via telephone, email or other approved communication channel (with date, time and contact authorized) for the deliveries or pickups, execute, track and review activities related to job execution and system updates, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction.

(Bajo la dirección del Supervisor de OPS/CS Global Hub LATAM, es responsable de contactar a los sitios de(los) país(es) asignados, con el fin de realizar la coordinación vía telefónica, correo electrónico u otro canal de comunicación aprobado (con fecha, hora y contacto autorizado) para la entrega o recolección de las distribuciones, ejecutar, rastrear y revisar actividades para la ejecución del envío y las actualizaciones en sistema, manejando un alto nivel de servicio al cliente, resolución de novedades y comunicación interna, así como orden y control sobre las tareas asignadas, comprometido con la mejora continua y la satisfacción del cliente).

Primary Duties And Responsibilities (deberes y Responsabilidades Principales)

• Fullfill all the position duties, such as: (Cumplir con sus obligaciones, tales como:).
• All contact and coordination activities are properly done in a timely and cost-effective way. (Todas las actividades de contacto y coordinación se completen adecuadamente, a tiempo y de manera entable).
• Make the activity records correctly, in the assigned control tool for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. (Realizar de manera correcta los registros de actividad en la herramienta de control asignada, generando flujos de comunicación eficientes que ayuden a asegurar el éxito de la función para la compañía)
• Ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. Asegurar el oportuno registro y actualización sobre las actividades a su cargo, para permitir la generación de indicadores de gestión del equipo.
• To edit and maintain shipments in TMS (Transportation Management System) or the applicable system according to process instructions. Editar y mantener los envíos en el sistema TMS o el que aplique, de acuerdo con las instrucciones del proceso.
• Frequently check over the Transport Management System monitors and manage the pre-advice shipments. Revisar continuamente Sistema de Gestión de Transporte y manejar los envíos preavisados.
• To work safely with all relevant regulations (IATA) as well as laws and ordinances

Trabaja de forma segura con todos los reglamentos pertinentes (IATA), así como las leyes y ordenanzas

• To use and maintain the available tools

Utilizar y mantener las herramientas disponibles

• To keep proper communication with national and international offices stations of World Courier as needed in a kindly and timely manner.

Comunicarse con las oficinas nacionales e internacionales de World Courier según sea requerido, de manera amable y oportuna

• Recognize and utilize important information and make immediate use of this information (All Stations Emails, Ops-Memos, customer instructions);

Reconocer y utilizar información importante y hacer uso inmediato de esta información (Correos de Todas las Estaciones, Memos Operativos, instrucciones de los clientes);

• Perform any other duties the employee has been trained for;

Realizar otros deberes para los que el empleado haya sido capacitado

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsabilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of ther normal responsabilities from time to time, as needed.

(Las declaraciones anteriores tienen la intención de describir la naturaleza general y el nivel de trabajo que realizan las personas asignadas a esta clasificación. No deben interpretarse como una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal clasificado de esta manera. Todo el personal puede estar obligado a realizar tareas fuera de sus responsabilidades normales de vez en cuando, según sea necesario).

Required

EXPERIENCE AND EDUCATIONAL REQUIREMENTS (EXPERIENCIA Y REQUISITOS ACADÉMICOS):

• Degree in foreign trade, business administration, logistics, industrial engineering or related careers from an accredited university. With 6 months of experience

Or

Minimum 8 semester student in the same careers. With 1,5 years of experience

Or

Technician in the same careers. With 2,5 years of experience

• Licenciatura en comercio exterior, administración de empresas, logística, ingeniería industrial o carreras afines de una universidad acreditada. Con 6 meses de experiencia.

O

Estudiante mínimo de 8 semestres en las mismas carreras. Con 1,5 años de experiencia.

O

Técnico en las mismas carreras. Con 2,5 años de experiencia.

High School Diploma/GED or equivalent experience required. 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required. Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned