Customer Service Advisor

Company Description AmWorld UK Ltd is a specialist provider of international courier and logistics solutions for leading global companies across a wide range of sectors and business sizes. The company delivers tailored logistics and fulfilment services, including storage, distribution, and event management, from a 40,000 sq ft state-of-the-art facility. With over 30 years of experience, AmWorld focuses on reliability, efficiency, and high-quality service to maximize value throughout the supply chain. The organization is a trusted partner for global brands such as EA, Jimmy Choo, and Universal Music, reflecting its strong reputation in the industry.

Role Description The Customer Service Advisor is a full-time, on-site role based in Colnbrook, providing front-line support to customers using AmWorld’s courier and logistics services. Day-to-day responsibilities include handling inbound calls and emails, responding to customer inquiries, resolving issues, and providing timely updates on shipments and logistics activities. The role involves coordinating with operations and warehouse teams, and ensuring service levels and customer expectations are met. The advisor will also monitor customer satisfaction, escalate complex issues when needed, and contribute to continuous improvement of service processes.

Qualifications

• Strong customer-focused service mindset, with proven ability to build trust and maintain high customer satisfaction.
• Experience in customer support and customer service roles, ideally within logistics, courier, or related industries.
• Professional telephone manner and clear written communication skills for handling calls and emails.
• Ability to manage multiple enquiries, prioritize tasks, and work accurately in a fast-paced environment.
• Competence with CRM systems and standard office software (e.g., email, spreadsheets, data entry).
• Collaborative attitude and willingness to work closely with operations and warehouse teams on-site in Colnbrook.
• Previous experience in logistics or supply chain customer service is beneficial but not essential.
• Relevant education or training in customer service, administration, or a related field is an advantage.

Hours

Shift Patterns include:

07:30-16:30

08:00-17:00

08:30-17:30

09:00-18:00

09:30-18:30

10:00-19:00

Once comptentently trained, the successfull candidate will be added to an on call rotation whuch allows our Customer Service to be open 24/7.