Brokerage Customer Service

Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.

Job Summary

Mô tả công việc:

The Customs Brokerage Customer Service Representative supports customers throughout the customs clearance process by providing shipment updates, coordinating required documents, and resolving issues related to import and export shipments. This role works closely with customers, customs brokers, and internal teams to ensure shipments are cleared efficiently, compliantly, and on time while delivering a high level of customer service.

Key Responsibilities

• Serve as the primary point of contact for customers regarding customs clearance and shipment status.
• Provide customers with timely updates on shipments, clearance progress, and any delays.
• Collect, review, and follow up on required import and export documentation.
• Coordinate with customs brokers, operations teams, carriers, and other stakeholders to support shipment clearance.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Monitor shipments and ensure all activities are completed in accordance with customer requirements and customs regulations.
• Maintain accurate shipment records and customer information in company systems.
• Support billing inquiries related to duties, taxes, and brokerage charges.
• Escalate shipment delays, compliance issues, or customer concerns when necessary.
• Follow company policies and customs regulations to ensure compliance and service quality.

• Diploma or Bachelor's Degree in any related field.
• 1-3 years of experience in customer service, customs brokerage, freight forwarding, logistics, or a related industry preferred.
• Basic knowledge of import/export processes and customs documentation.
• Good communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and as part of a team.
• Good problem-solving skills and a positive attitude.
• Good English communication skills preferred.

Lâu dài

UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.