Customer Service Specialist

External Job Description

Purpose of the Role

Reporting to the Customer Care Manager, the Customer Service Specialist will need to possess excellent organizational and time management skills. The candidate will be responsible for providing written and verbal support to the current customer base, suppliers. The ideal candidate will possess the ability to be detail oriented, organized and self-motivated as well as have the ability to work independently.

Key Responsibilities:

• Demonstrates understanding of all products and options
• Ability to handle a territory of dealers in our network providing support & technical knowledge.
• Supports incoming calls from dealer network & end users.
• Communication through Microsoft Outlook & phone with dealers.
• Follows through with all customer inquiries
• Communicates with customers and coworkers professionally
• Produces a significant volume of work efficiently
• Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions
• Respond to customer inquiries via email and phone in a timely fashion
• Responsible for fulfillment of orders related to pre-sale support
• Responsible for processing orders and catching errors prior to submitting orders.
• Ability to facilitate sales effectively and efficiently (Product Knowledge)
• Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

• High School required, College Degree preferred.
• 1-2 years Customer Service/Inside Sales Experience required
• Previous customer service/sales skills
• Intermediate knowledge of PC operation
• Strong communication skills
• Knowledge of MS office skills

Purpose of the Role

Reporting to the Customer Care Manager, the Customer Service Specialist will need to possess excellent organizational and time management skills. The candidate will be responsible for providing written and verbal support to the current customer base, suppliers. The ideal candidate will possess the ability to be detail oriented, organized and self-motivated as well as have the ability to work independently.

Key Responsibilities:

• Demonstrates understanding of all products and options
• Ability to handle a territory of dealers in our network providing support & technical knowledge.
• Supports incoming calls from dealer network & end users.
• Communication through Microsoft Outlook & phone with dealers.
• Follows through with all customer inquiries
• Communicates with customers and coworkers professionally
• Produces a significant volume of work efficiently
• Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions
• Respond to customer inquiries via email and phone in a timely fashion
• Responsible for fulfillment of orders related to pre-sale support
• Responsible for processing orders and catching errors prior to submitting orders.
• Ability to facilitate sales effectively and efficiently (Product Knowledge)
• Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

• High School required, College Degree preferred.
• 1-2 years Customer Service/Inside Sales Experience required
• Previous customer service/sales skills
• intermediate knowledge of PC operation
• Strong communication skills
• Knowledge of MS office skills

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $21.25 to $35.38 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.