Customer Service Representative

Position Overview:

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in Solana Beach, California. This role is pivotal in ensuring customers have a seamless and positive experience, handling inquiries and resolving issues promptly.

Must Haves:

• Experience managing customer orders / accounts by accepting, acknowledging, entering, verifying, and confirming customer orders
• Experience with Excel must have basic functions like Sum, Count, average, and if they can use vlookup and pivot tables that would be great.
• Excellent written and oral communication skills
• 4 year degree required

Responsibilities:

• Responding promptly to customer inquiries via phone and email.
• Providing accurate information and assistance to customers regarding products and services.
• Maintaining and updating customer records in the company database.
• Collaborating with team members to ensure efficient service delivery.
• Handling customer complaints and providing appropriate solutions.
• Ensuring all customer interactions are in line with company policies and standards.
• Providing feedback to management for improving customer service processes.
• Maintaining a professional, courteous, and empathetic demeanor at all times.

Requirements:

• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with customer service software is a plus.
• High school diploma or equivalent required; additional qualifications are a plus.

Work Hours:

• Monday to Friday, 8am - 5pm

Salary:

• $21 - $26 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.