Benefits Advisor

AppleOne is assisting a client located in Lake Mary with finding a benefits counselor to join their team. This is primarily an inbound call center role with the occasional outbound follow up calls (as needed) where you will be answering questions about benefits, troubleshooting website issues, enrolling in benefits, and making call backs if needed.

Minimum Candidate Qualifications:

• Preferred candidates will have 2 years of college completed and previous contact center experience
• Minimum requirements include a combination of 2 years customer service and office environment experience

Required Skills/Attributes:

• Proven customer service skills
• Basic computer skills: Clearing cache & cookies, when to right/left/double click with mouse
• Ability to work in multiple systems/technology at once
• Flexible and able to thrive in a high volume, fast-paced environment
• Ability to learn quickly and leverage knowledge and tools to resolve customer questions
• Ability to communicate and translate complex information into easily understandable terms

Technology Requirements:

• Your Internet speed must be at least 50 MBPS.
• If you experience technical issues, you should contact your supervisor immediately. If the issues last longer than 1 hour, the unproductive time will be unpaid.
• You must have a dedicated Internet connection during working hours. (It cannot be shared with others as it impacts your ability to utilize all applications due to bandwidth demand)
• Your camera needs to be on during team huddles and other work-related activities.
• No streaming or gaming on the same Internet connection.
• A private workspace free from others in the home is required.
• Cell phones are not to be used during work hours.
• Teams (instant messaging) must be open and logged into at the start of your shift.

Availability:

• No planned time off during Q4 2025
• Ability to work between 6am - 8pm CST Mon-Fri with availability to work OT from October-December including Saturdays
• Ability to work overtime in Oct-Dec if needed
• All training schedules will be 8:45 AM to 5:30 PM EST Monday - Friday
• Classroom training is 3-weeks with 1-week of nesting