Contact Centre Advisor

Contact Centre Advisor – Be the Voice That Makes a Difference

Are you passionate about helping people and delivering great customer service? As a Contact Centre Advisor, you'll be the first point of contact for Peabody residents, providing support across phone, email, live chat and social media to ensure every customer receives a positive and professional experience.

This is a fantastic opportunity to join a supportive team where you'll make a real difference every day while developing your skills and career.

What You'll Be Doing

• Handle customer enquiries across multiple channels, delivering excellent service and aiming for first-contact resolution.
• Provide accurate advice, resolve issues and signpost customers to specialist teams when needed.
• Maintain accurate customer records and update systems in line with procedures.
• Identify opportunities to improve services and share feedback to help enhance the customer experience.

• Experience working in a contact centre or customer service environment.
• Excellent communication skills across telephone and digital channels.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems and customer service technology, such as Genesys or similar platforms.

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

• This is a hybrid role, working between home and our Pitsea office.
• Homeworking is subject to successful competency sign-off and a suitable homeworking setup.
• You must be available to work rotating shifts between 08:00 and 18:00, Monday to Friday.
• Successful candidates must complete a three-week full-time training programme, delivered at our Pitsea office, Monday to Friday, 9:00am to 4:30pm.
• Peabody does not provide visa sponsorship.

Got questions? Reach out to George Murphy, Talent Specialist, at [email protected]

We reserve the right to close this advert early should we receive enough applications.