Sales Support and Customer Service Coordinator

MASPRO is looking for a highly organised and experienced customer-focused Sales Support & Customer Service Coordinator to join our well established Sales team based in Kewdale, WA. This is a hands on role at the centre of day-to-day sales operations. You will help ensure customer enquiries, quotations, orders, delivery updates and sales administration are managed accurately, efficiently and professionally. Working closely with the Sales team as well as Warehousing, Inventory, Production and other internal stakeholders, you will play an important role in keeping information flowing, customers informed and orders progressing from enquiry through to delivery.

Key responsibilities

• Process customer enquiries, quotations and sales orders accurately and efficiently
• Manage and monitor the shared Sales inbox, ensuring customer requests and outstanding actions are followed up
• Coordinate customer orders from receipt through to dispatch
• Provide customers with accurate updates regarding ETAs, order status, delivery timeframes and product availability
• Assist with returns, warranties, RMAs, replacement orders and other customer requests
• Maintain accurate customer, pricing, order and sales information within company systems
• Prepare invoices and associated sales documentation as required
• Liaise with Sales, Warehousing, Inventory, Production and Logistics to resolve issues and meet customer commitments
• Monitor backorders, freight requirements and shipment issues
• Prepare regular weekly and monthly sales reports and assist with forecasting activities.

About you

• Previous experience in sales administration, customer service, order processing or a similar coordination role
• Strong data entry skills with excellent accuracy and attention to detail
• Confidence dealing directly with customers by phone and email
• Strong written and verbal communication skills
• The ability to organise your workload, manage competing priorities and follow actions through to completion
• A proactive approach to resolving customer and operational issues
• Experience preparing or collating reports and working confidently with data
• Good Microsoft Office skills, particularly Excel and Outlook
• Experience using an ERP and/or CRM system - M1 highly beneficial as well as Hubspot will be highly regarded.
• Experience working with processes and identifying ways they can be improved

About us

MASPRO is proudly Australian owned, designing and manufacturing high-performance drill components that outlast and outperform industry standards. We support the hard rock mining industry. We thrive on grit, passion and humility, embracing challenges with a solutions-focused mindset. Innovation drives us, collaboration fuels us, and our commitment to quality sets us apart.

Benefits

• Join an Australian-owned business experiencing strong growth
• Become an important part of a Sales team supporting customers across Australia and internationally
• Work closely with multiple areas of the business and develop a broad understanding of operations
• Have the opportunity to improve processes rather than simply follow them
• Access training, upskilling and professional development
• Enjoy birthday leave and access to our Employee Assistance Program

When you join MASPRO, you become part of a team that backs each other, takes ownership and keeps looking for better ways to work.

Our values — ALL IN, BE INVESTED and ADAPT FAST — guide how we work together and how we support our customers.

If you are an organised, proactive customer service professional who enjoys keeping things moving and getting the details right, we would welcome your application.

Technology, including AI-assisted tools, may be used to support aspects of our recruitment process. All hiring decisions are made by human reviewers.

MASPRO is an Equal Opportunity Employer that welcomes applications from all backgrounds and abilities. Essential pre-employment checks will be conducted and may include drug and alcohol screening.