Service Advisor

Join RAC WA as a Service Advisor at our Rockingham Auto Services Centre and be part of a team committed to delivering exceptional service to our members and customers.

As one of Western Australia’s most trusted brands, RAC offers a secure and supportive working environment where you can build your automotive career and make a real difference to our members.

What can we offer you?

• Monday to Friday - 38 hours per week, plus 4 hours on alternate Saturdays with penalty rates and flexibility
• 9-day fortnight - enjoy full-time pay while benefiting from a better work-life balance
• Competitive salary + Superannuation + Bonus Incentive Scheme + uniform and employee benefits
• Free Roadside Assistance and generous discounts on home, contents and car insurance, plus exclusive member benefits
• Career development, training and genuine opportunities for growth within RAC
• An active social club and access to hundreds of member-only discounts
• The opportunity to work for one of WA's most trusted organisations, with a strong focus on people, teamwork and delivering great experiences for our members

What will you be doing?

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers.

• Greeting members and confirming vehicle information, including make, model and type of service or repair required
• Providing estimates for repair and maintenance services, explaining the work to be performed and recommending additional work where appropriate
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders
• Supporting the achievement of team sales targets and conversion rates
• Understanding revenue and profit targets
• Providing site and mobile service administrative support, including:
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair orders
  

What are we looking for?

This role suits a motivated, customer-focused and solution-oriented individual with:

• Outstanding customer relationship management skills, including problem solving and conflict resolution
• Technical knowledge of automotive repairs and servicing (desirable)
• Sound administrative and clerical skills
• Strong verbal and written communication skills
• Effective teamwork skills and the ability to build positive workplace relationships
• Flexibility to travel and work between centres

If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner, on 08 9436 356 or lorretta.jackson@rac.com.au

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.