Technical Support Specialist with Hebrew

We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.

Squaretalk provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.

What your essential role in the team will be:

• Providing technical customer support through multiple support channels (phone, chat, email) while delivering a professional, customer-focused experience.
• Strong customer service and communication skills.
• Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
• Working in a cross-functional environment along with other departments
• Analyzing and listening to call logs, spotting common trends and underlying problems
• Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
• Configure Sip phones on Windows, Linux, and mobile OS
• Set up new user accounts and profiles and deal with password issues
• Diagnosing software faults or Communications errors

Requirements

• Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address)
• Excellent English and Hebrew skills
• Logical thinking, Troubleshooting, and problem-solving skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Great teamwork skills
• A strong customer focus
• Prioritization skills and attention to detail, while working on multiple open cases at one time
• Some understanding of networking, VoIP, or Linux is an advantage.

Benefits

• Competitive salary
• Cibus card
• Hybrid working model
• Exciting opportunity to join a successful company, with big ambitions for the future.
• Working days: Sun-Thu