Contact Centre Agent

LSH Auto is a leading UK premium automotive retailer and one of the largest Mercedes-Benz dealership groups. Across new and used vehicle sales and a wide range of aftersales services, the business is focused on delivering a high standard of customer care at every stage of the ownership journey. This is an opportunity to join a customer-facing team that plays an important part in shaping each customer's experience and supporting long-term relationships.

As a Contact Centre Agent, you will be at the heart of customer interactions, helping ensure enquiries are handled efficiently and professionally while supporting the smooth flow of aftersales activity. The role is well suited to someone who enjoys speaking with customers, staying organised in a fast-paced environment, and contributing to both service quality and commercial performance.

Responsibilities

• Handle inbound telephone and online customer enquiries promptly and professionally
• Book service appointments while maximizing workshop capacity through effective scheduling
• Maintain accurate customer records to support ongoing relationship management activities
• Work toward individual and team KPIs while delivering excellent customer service
• Identify upselling opportunities and promote relevant aftersales products and services

Requirements

• 1+ year of experience in a contact centre or similar customer service environment
• Experience using standard PC-based booking tools
• Experience working to KPIs while maintaining service quality
• Experience building rapport with customers over the telephone
• Eligible to work in the United Kingdom
• Experience with service booking, reception, or automotive aftersales is a plus
• Experience using CRM systems is a bonus

Benefits

• Benefits Include:
• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension