Customer Solutions Advisor

Your Benefits
Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.

Continuous Training
Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.

Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

Free Parking
Free Parking – For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.

Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description
What you can expect
We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

What you bring
Main duties:

• Develop an understanding of Rhenus products, services, and basic logistics processes.
• Handle inbound customer queries via phone, email, or portals
• Process orders, amendments, and cancellations
• Provide clear, accurate updates on orders, deliveries, or service issues
• Monitor order progress and flag risks early
• Manage expectations professionally and proactively
• Build trust through consistent, solution-focused communication
• Investigate service failures, delays, or discrepancies
• Liaise with operations, warehouse, transport, and planning teams
• Identify root causes and propose corrective actions
• Escalate issues appropriately when needed
• Maintain accurate customer records and system updates
• Ensure documentation is complete and compliant

What you bring:

• Strong attention to detail and a careful approach to data entry.
• A friendly, helpful attitude when dealing with customers and colleagues.
• Empathy and professionalism
• Reliability, punctuality, and a commitment to completing tasks on time.
• Clear communication skills
• An interest in logistics, customer service, and developing professional skills.
• Strong Word and Excel skills.
• Math’s and English GCSE