Contact Handler

Be the calm in someone’s chaos

Someone somewhere is having the worst day of their life… and they need you!

You’ll be the first voice people hear when they call 999 or 101, and what you do next matters.

Whether it’s a life-threatening emergency or a call for guidance, your voice will bring calm, clarity and action when it’s needed the most.

Real Impact, in real time

No predictable days, one minute you’re helping report a burglary the next you’re coordinating a response to something critical.

This isn’t your average role

• Answer calls and figure out what’s really going on…fast
• Use your judgement to solve problems and make quick decisions
• Support people through intense, emotional and chaotic moments

You don’t need to have done this before, but you do need to be:

• Calm under pressure
• A great listener who can pick up on what’s not being said
• Quick thinking with good judgement
• Empathetic but stay focused and professional

You’re not just answering calls, you’re making a real impact every shift, building great skills in communication, crisis handling and decision making.

You’ll be part of something bigger; protecting your community!

READY TO BE THAT PERSON?

Apply now and start making a difference from your very first call.

If you want to find out more about the role, register for one of our webinars here.

To find out more, register for our upcoming information webinars:

11th August 2026 5pm-6.30pm

Contact Handler Webinar - Shared HR Service Centre

14th August 2026 1pm-2.30pm

Contact Handler Webinar - Shared HR Service Centre

17th August 2026 5pm-6.30pm

Contact Handler Webinar - Shared HR Service Centre

20th August 2026 11am-12.30pm

Contact Handler Webinar - Shared HR Service Centre

25th August 2026 5pm-6.30pm

Contact Handler Webinar - Shared HR Service Centre

27th August 2026 3pm-4.30pm

Contact Handler Webinar - Shared HR Service Centre

2nd September 2026 12pm-1.30pm

https://shrsc.tal.net/vx/lang-en-GB/mobile-0/appcentre-3/brand-5/user-1362/xf-b29ab7af6960/wid-3/spa-1/candidate/so/pm/11/pl/22/opp/10051-Contact-Handler-Webinar/en-GBContact Handler Webinar - Shared HR Service Centrehttps://shrsc.tal.net/vx/lang-en-GB/mobile-0/appcentre-3/brand-5/user-1362/xf-b29ab7af6960/wid-3/spa-1/candidate/so/pm/11/pl/22/opp/10051-Contact-Handler-Webinar/en-GB

What’s Next…

If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.

• Application deadline – 6th September 2026 at 23:55
• Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.
• Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefits that are available to all our staff and officers.

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of males and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.