Customer Service Officer

About The Company

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

Description:

About The Role

Supagas is welcoming applications for full time Customer Service Officer's to join our team. You’ll be the first point of contact for new and existing LPG & Bulk Commercial & Domestic customers, providing professional and friendly support. Specifically, you’ll handle activities such as order processing, payment management, account reconciliation, pricing and administration.

Skills and Experiences:

Experience Required:

• Proven experience in an inbound call centre environment, managing high call volumes.
• Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
• Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
• Flexibility. This office-based role requires two rotating shifts: 8:00 AM to 4:00 PM and 9:00 AM to 5:00 PM.
• The skill to multi-task and work effectively across various programs and platforms, simultaneously.
• A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
• Resilience and effective time management.

• Free onsite parking.
• Yearly bonus (STIP).
• Real essence of family and community across the team.
• Career development opportunities and ongoing training.
• Referral rewards - earn extra by referring friends to join the team.
• Access to our Employee Benefits App - discounts at 1,700+ brands for you and your family.