Customer Service Representative – Diabetes Medical Devices (Italian Market)

Porto, Portugal | Full-Time | Start Date: 20/08//26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Italian (C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts – Monday to Sunday, 7 am - 10 pm
• 2 days off weekly (rotative, provided 1 month in advance).
• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

• Base Salary: €1,000 gross/month (14 months).
• Attendance bonus: €100/month (11 months)
• Meal Allowance: €7.63 net per working day

Who We're Looking For

• Fluency in Italian (C2) – essential.
• Advanced English (C1) – for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in rotative shifts and thrive in a multicultural environment.
• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

• Be part of a project that directly impacts patients' health and well-being.
• Thrive in a supportive, international work culture with career growth opportunities.
• Enjoy a smooth relocation to sunny Porto with our comprehensive package.
• Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

We know your time is valuable—our process is clear, fast, and candidate-focused:

• Submit your application
• Eligibility check
• First interview call
• Online assessment
• Interview with Recruitment Team
• Optional Client Interview
• Job Offer
• Welcome aboard!