Healthcare customer service / call center

Role:

This role will be responsible for answering many telephone calls. This position requires assisting Members and Vision Care Professionals with various questions and offering solutions. The ideal candidate must have solid oral communication skills. Additional skills required include a professional demeanor, strong problem-solving skills, quick learning, and complete follow-through on requests.

Key Responsibilities:

• Receive a high volume of calls.
• Enjoy a fast-paced environment.
• Provide answers to a wide variety of questions proficiently
• Acknowledge concerns and offer resolutions
• Follow through on requests promptly
• Email or fax requested documents
• Responded to inquiries sent via email and MS Teams messaging
• Educate providers on Nations Vision processes such as orders, exchanges/returns, lost/stolen or damaged claims
• Safeguard personal and health information

Requirements:

• High School Diploma or equivalent.
• Minimum 1-year experience in office and/or telephone work in the medical field
• Customer service oriented
• Remains calm under pressure
• Strong written and oral communication skills
• Fast learner
• Problem solving skills
• Strong decision-making skills
• Ability to handle upset callers
• Ability to work independently.