Assistant Manager, Customer Care

Golden Pet Brands Assistant Manager, Customer Care 2 Hours AgoSaved Easy Apply Remote USA Easy Apply 67K-83K Annually Senior level 67K-83K Annually Senior levelDigital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social MediaSupports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.Top Skills: ChatgptClaudeGoogle WorkspaceMicrosoft CopilotExcelMS OfficeMicrosoft Word