Senior Manager, Customer Care

Cox Enterprises Senior Manager, Customer Care 5 Hours AgoSaved Remote or Hybrid AR, USA 102K-169K Annually Senior level 102K-169K Annually Senior levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityLeads contact center customer care operations for Manheim clients, managing leaders and frontline staff. Oversees staffing, scheduling, KPIs, service quality, sales-related metrics, coaching, training, escalations, and process improvements. Partners with auctions, corporate teams, product, sales, and vendors to resolve issues and improve client experience. Responsible for recruiting, performance management, policy enforcement, operational projects, and maintaining effective internal and external relationships.Top Skills: GenesysSalesforce