Senior Manager, Customer Care

Cox Enterprises Senior Manager, Customer Care 5 Hours AgoSaved Remote or Hybrid KY, USA 102K-169K Annually Senior level 102K-169K Annually Senior levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityLeads contact center customer care operations, including staffing, KPI monitoring, service improvement, employee coaching, performance management, client escalations, and cross-functional collaboration. Oversees managers and frontline employees supporting Manheim clients and auction operations. Ensures consistent customer service, training, policy enforcement, operational process development, and achievement of quality, hold-time, sales, and customer satisfaction goals.Top Skills: GenesysSalesforce