Senior Manager, Customer Care

Cox Enterprises Senior Manager, Customer Care 5 Hours AgoSaved Remote or Hybrid LA, CA, USA 102K-169K Annually Senior level 102K-169K Annually Senior levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityLeads contact center leaders and frontline employees delivering customer care for Manheim clients. Oversees staffing, KPIs, service quality, coaching, escalations, workforce scheduling, performance management, and operational improvement initiatives. Partners with auction locations, corporate teams, sales, product, and vendors to improve customer experience and business processes. Recruits, trains, evaluates, and develops staff while enforcing company policies and service standards.Top Skills: GenesysSalesforce