Fitness & Front of House Team Member

Multiple positions available

Hours:  Approximately 20–40 hours per week, depending on availability and operational requirements

Pay:  £12.71 per hour

Benefits:  Complimentary Workout Central club membership

Schedule:  Rota-based, including early mornings, evenings and weekends

About the Role

Workout Central is looking for enthusiastic, reliable and customer-focused Fitness & Front of House Team Members to join our growing team at our Newcastle city-centre facility.

This is a varied, hands-on role combining fitness-floor duties, member service, reception and front-of-house responsibilities, together with supporting our on-site Café Revive.

We're looking for people who enjoy working with members, take pride in delivering excellent customer service and are comfortable moving between different areas of the club rather than spending an entire shift behind a reception desk.

The role would suit someone looking to develop their career within the fitness industry while gaining experience across the wider operation of a premium health and fitness facility.

Both part-time and full-time hours may be available. We are particularly interested in candidates whose availability can help us cover a mixture of early mornings, evenings and weekends.

What You'll Be Doing

As a Fitness & Front of House Team Member, you'll work alongside our management team, Personal Trainers and instructors to help provide a safe, welcoming and professional environment for our members.

Your responsibilities will include:

• Providing a friendly and professional welcome to members and guests
• Reception and front-of-house duties
• Maintaining an active and approachable presence on the gym floor
• Assisting members with equipment and general fitness enquiries
• Conducting gym inductions where appropriate
• Supporting the safe opening and closing of the facility alongside the duty manager
• Monitoring the presentation, cleanliness and general condition of member areas
• Assisting with membership enquiries and facility tours
• Supporting Café Revive during busy periods
• Preparing and serving coffees, smoothies and other Café Revive products following training
• Helping maintain appropriate cleanliness, hygiene and operating standards within the café
• Providing additional operational support during busy periods
• Supporting member activities and events where required
• Delivering or assisting with fitness classes where appropriately qualified
• Working flexibly across the facility to help provide an excellent member experience.

This is very much a hands-on team role. We are looking for people who are happy to get involved wherever they are needed and who understand that excellent member service involves much more than simply operating a reception desk

• Level 2 Gym/Fitness Instructor qualification or equivalent
• Excellent customer-service and communication skills
• Friendly, confident and professional when dealing with members and guests
• Reliable and punctual
• Comfortable working as part of a small team
• Willingness to work across fitness, front of house and Café Revive
• Comfortable maintaining a clean, organised and well-presented environment
• Able to use initiative and respond appropriately when the facility becomes busy
• Availability to work a rota that may include early mornings, evenings and weekends

Desirable – but not essential

• Previous barista or coffee-shop experience
• Previous gym, leisure, hospitality or customer-service experience
• Group exercise qualifications or experience
• Indoor cycling/spin qualification
• First Aid qualification
• Experience conducting gym inductions or supporting members on the gym floor
• Full training on Workout Central's operating systems and Café Revive procedures will be provided.

We're particularly interested in candidates who can bring additional skills to the team. Whether that's barista experience, group exercise, indoor cycling or excellent front-of-house experience, we'd like to hear from you.

About Workout Central

Workout Central is a premium fitness, recovery and wellbeing facility in the heart of Newcastle upon Tyne.

Our facility brings together a high-quality gym and fitness environment with group exercise, reformer, indoor cycling, recovery facilities, Café Revive and member workspaces.

We're building a team that takes pride in the facility and provides members with a friendly, professional and consistently high standard of service.

As Workout Central continues to grow, there will be opportunities for team members who demonstrate the right attitude and ability to develop alongside the business.

What We Offer

• £12.71 per hour
• Complimentary Workout Central club membership
• Approximately 20–40 contracted hours per week, depending on the position
• Holiday entitlement in accordance with your employment terms
• Workplace pension where eligible
• Training across Workout Central's operating systems and Café Revive
• Opportunities to develop additional fitness and group exercise skills
• Opportunity for increased responsibility and career development as Workout Central grows
• Varied working environment across fitness, member services and front of house

Working Hours

Workout Central operates seven days per week, with early morning and evening opening.

These positions will therefore operate on a rota and may include early mornings, daytime shifts, evenings and weekends.

We are recruiting for multiple positions and are open to considering different working patterns between approximately 20 and 40 hours per week.

When applying, please let us know your preferred number of hours and your general availability.

How to Apply

Please send us your  CV together with a short introduction explaining why you would be a good fit for Workout Central.

Please also tell us:

• Whether you are looking for approximately 20 hours, full-time hours, or are flexible
• Your general availability, including mornings, evenings and weekends
• Your current fitness qualifications
• Any additional experience or qualifications, particularly in barista/coffee service, group exercise, indoor cycling, hospitality or customer service

We are looking for people who are friendly, dependable, proactive and genuinely enjoy helping others.

If that sounds like you, we'd like to hear from you.