Technical Support Specialist (Hybrid)

Who We Are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter

.
As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industr

y.
Join a global, ambitious team and be part of what's ne

xt!
The

Role
As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our prod

ucts.
What You

• 'll Do
  Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused expe
• rience.Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troublesh
• ooting.Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge s
• haring.Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue reso
• lution.Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to reso
• lution.Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer expe
• rience.Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge s
• haring.Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer
• needs.Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support j
• ourney.Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer s

upport.
What we’re loo

• king for
  2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology env
• ironment.A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not e
• ssential.Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues eff
• ectively.Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical a
• udiences.A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right s
• olutions.The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving env
• ironment.Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard

of work.
Why Join Cam

• eraMatics?
  High-growth global S
• aaS companyCollaborative team culture, fast moving & focused
• on qualityOpportunity to grow with a scali
• ng businessHybrid working: 4 days in office, 1 day wor