Customer Service Representative

Job Title: Customer Service Representative (Call Center)

Location: La Vergne, TN (Onsite)

Industry: E-Commerce / Customer Service

Pay: $19.00–$22.00/hour

Benefits: Vision, Dental, Health, 401k

Job Description:

Addison Group is seeking a Customer Service Representative for a full-time opportunity with our client in La Vergne, TN. This position is ideal for a customer-focused professional who enjoys helping others, solving problems, and delivering an exceptional service experience. The Customer Service Representative will assist customers with online orders, account inquiries, shipping questions, and product-related concerns while working in a collaborative, fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other digital communication channels.
• Assist customers with online orders, account updates, returns, exchanges, and general product questions.
• Research and resolve order discrepancies, shipping concerns, and service-related issues in a timely manner.
• Coordinate with internal departments and external partners to ensure accurate and efficient issue resolution.
• Maintain detailed documentation of customer interactions and case activity using internal systems.
• Identify trends or recurring issues and escalate them when appropriate.
• Assist with departmental projects and support onboarding or training initiatives as needed.

Qualifications:

• Minimum of 2 years of customer service, member services, or call center experience.
• Experience supporting online orders, e-commerce, or order management is preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and experience working with CRM or customer support platforms.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.