Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Key Responsibilities

• Provide Exceptional Customer Support: Respond to customer inquiries regarding products, services, pricing and orders, through phone, email, and other communication channels while delivering a positive customer experience.
• Utilize HRMS: Enter, update, and maintain customer orders, pricing, product information, shipping instructions, and account data within the HRMS system. Generate reports, monitor order status, and ensure data accuracy throughout the order fulfillment process.
• Maintain Accurate Records: Document all customer interactions, inquiries, resolutions, and follow-up activities within the company's internal systems to ensure accurate recordkeeping and continuity of service.
• Collaborate Across Departments: Work closely with Sales, Operations, Production, Scheduling, Shipping, and Accounting to resolve customer issues, communicate order updates, and ensure customer expectations are met.

Preferred Qualifications

• Experience using HRMS (Harry Rhodes Manufacturing System) manufacturing software preferred.
• Proficiency with Microsoft Office Suite, particularly Excel, Word and Outlook.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.