Customer Service Representative

We are looking for a Customer Service Representative to join the team at our Hauling site in Alexandria, LA.

• Schedule is Monday - Thursday 8:00 a.m.-5:00 p.m., and Friday 8:00 a.m. -4:00 p.m.
• Pay Range: $17-18/hr. depending on experience.
• On top of competitive pay, we offer excellent benefits, 401k match $1 per $1 up to 5%, vacation, and year-round work.

Job Responsibilities

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Requirements

• 2+ years of Customer Service experience in a high call volume atmosphere
• Experience with MS Word, Excel, and Email preferred
• Excellent organization and communication skills
• Typing and 10-key skills are required
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports

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Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.