Customer Service Representative

xpress Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Schedule

Monday-Friday 9:30am – 6:00pm

Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm

Training will be Monday- Friday. First 3 weeks 8-4:30pm

Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative

Join a fast-paced and customer-focused team!

Position Summary

We’re looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities

Answer inbound calls to gather vehicle and customer information, and schedule service appointments

Clearly communicate customer concerns and requests to the service team

Provide accurate estimates for service time and cost

Perform follow-up calls to ensure satisfaction post-service

Handle customer concerns and complaints with professionalism and empathy

Build positive relationships with both customers and teammates

Reschedule appointments as needed during the call

Required Skills And Experience

Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)

1+ year of customer service or call center experience (automotive or service-related industry a plus)

Strong communication and active listening skills

Comfortable navigating multiple computer systems and screens simultaneously

Ability to handle high call volume with professionalism and efficiency

Detail-oriented with strong organizational and time management skills

Ability to work independently and as part of a collaborative team

Positive attitude and problem-solving mindset when dealing with customer concerns

Dependable attendance and commitment to schedule requirements

Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!

### Minimum Education Required

NA

### Minimum Experience Required

2+ YEARS

### Shift

First (Day)

### Number of Openings

2

### Public Transportation Accessible

No

### Veterans Encouraged to Apply

Yes

### Physical Required

No

### Drug Test Required

No

### Compensation

$20.00 - $20.00 / Hourly

### Additional Compensation

Additional monthly bonuses based on number of appointments set.

Average $200-$300 a month

### Postal Code

55110

### Job Type

Full Time

### Place of Work

On-site

### Requisition ID

L068

### Job Benefits

Medical, Dental, Vision, 401k,

### Application Email

[email protected]