Customer Care Front Office Representative (Fixed Term)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

This is a temporary position for a fixed term of 2 years.

Be the central link between customers, operations, and the sales team to ensure customer requirements are met efficiently and cost-effectively. Build strong relationships, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.

You Will

Strategy design and execution

• Implement the Customer Care strategy and follow global guidelines.

Project management

• Identify opportunities for improvement in Customer Care and take part in relevant projects.

Subject matter expertise

• Support assigned customers and affiliates to meet order requirements and escalate issues when necessary.
• Collaborate with teammates to strengthen customer relationships and deliver excellent customer experiences.
• Communicate and collaborate daily with customers, operations, and sales.
• Resolve order requests or issues, and manage customer complaints or inquiries effectively.
• When applicable, determine corrective actions with support from the Support Office and Control Tower.
• Prepare debit and credit notes, process quality notifications, and manage customer returns.

Customer relationship management

• Manage customer expectations and build trusting relationships.
• Collect and enter customer forecasts, collaborate with planning on demand information and stock positions, and take part in demand planning meetings.
• Seek and act on customer feedback.
• Maintain accurate customer records, including information on contracts, labeling, packaging, and stock requirements.
• Provide coverage and support for teammates when needed.
• Select the most effective communication method based on the situation.
• Navigate challenging situations with empathy and professionalism to find resolutions.
• Contribute to improving new customer experiences by following agreed processes.
• Participate in customer visits and presentations.

Your Professional Profile Includes

• A university degree is preferred.
• 2+ years of experience in a customer-facing role.
• Experience in a similar industry is an advantage.
• Fluency in English (spoken and written).
• Experience with SAP and associated processes.
• Proficiency in Microsoft Office tools.
• Demonstrated customer relationship management skills.
• Basic understanding of inventory management.
• Familiarity with Incoterms and shipping terminology.
• Knowledge of Lean/Six Sigma (white/yellow belt certification preferred).

Our Benefits

• This position is C1 level under the Chemical-Pharmaceutical National Collective Labour Agreement with a starting salary of € 34 280. This figure represents the starting level of pay, as we consider each person’s experience, skills, and unique strengths in defining the final offer.
• Variable compensation : 5% Incentive Plan bonus
• Participation bonus linked to turnover performance and cost variance against budget (historically around €1,700 gross per year)
• Subsidized canteen
• Professional and non-professional accident insurance coverage, valid both during working activities and personal time
• Company laptop
• A stimulating, respectful, and collaborative work environment within a global industry leader.
• The opportunity to be part of an engaged and supportive team.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.