Customer Service Representative

Will Customized Products provides custom-branded apparel, promotional merchandise, and tailored incentive redemption and fulfilment services. With a focus on quality, innovation, and flexibility, we deliver solutions designed to meet diverse organizational needs and enhance brand visibility.

Opportunity Snapshot

We are seeking a detail oriented and driven Customer Service Representative to support our silk-screening operation. The CSR will act as the main point of contact between customers and the production team, managing orders from initial inquiry to final delivery. This role requires strong communication skills, the ability to manage multiple priorities, and a solid understanding of the screen printing process

A Day in the Life:

• Act as the main point of contact between customers and the production team.
• Manage orders from initial inquiry to final delivery.
• Provide support to clients via email, phone and inperson
• Communicate effectively with customers regarding their orders.
• Handle multiple priorities in a fastpaced environment.

• High school diploma or equivalent.
• Experience in customer service or related field preferred.

• Strong communication skills.
• Ability to manage multiple priorities.
• Experience in the screen printing processdesired
• Proficiency in order management softwaredesired

• A family atmosphere: Supportive, teamoriented culture where employees are treated like people, not numbers.
• Growth opportunities: From entrylevel production roles to leadership positions, there’s room to learn, grow, and advance.
• Job stability: With decades of success and strong national partnerships, we’re a reliable employer in a thriving industry.
• Local roots, national impact: Employees contribute to projects that touch communities across the country while working in the heart of Wisconsin.
• Pride in craftsmanship: Every order produced reflects the talent, dedication, and creativity of our people.