Scania Assistance Service Coordinator

Exciting opportunity be part of the Scania Assistance Call Centre Team, based in Campbellfield. Part of the Global Scania Assistance team

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength.

You know us as a world-leading provider of transport solutions. We have one unique resource at Scania to achieve this – you.

The Role

At Scania, we are as passionate about our customers as they are about our brand. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.

What You Will Do

• Receive customer calls relating to breakdown and recovery of Scania vehicles
• Support the customer through the process to a successful conclusion, continuously inform and keep all parties updated
• Administrate Scania Assistance cases from the customers’ first call to closing the case
• Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales

This is a 4 week rotating roster, 3 days on, 2 days off. 1 week 50 hours, the follow week 30 hours - 80 hour fortnight. Example below.

Week 1 Mon Tues Wed Thurs Fri Sat Sun

Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

Team 1 8am-7pm 8am-7pm 8am-7pm 8am-7pm 8am-7pm

Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm

Team 2 8am-7pm 8am-7pm 8am-7pm

Team 2 8am-7pm 6am-5pm 6am-5pm

Team 2 8am-7pm 8am-7pm 8am-7pm

Team 2 6am-5pm 6am-5pm 6am-5pm

Who You Are

To be successful in this role, you will require the following:

• Technical mind set, solution focussed
• Previous experience in technical role from the automotive industry (pref)
• Previous call centre experience (des)
• Quality oriented; Excellent communication skills, verbal & written
• High levels of accuracy & attention to detail
• Geographical knowledge throughout Aus, NZ & UK (pref)

• Supportive and inclusive team culture
• Hybrid and flexible working options (where applicable)
• Competitive salary + annual bonus opportunity
• Salary packaging and novated leasing options
• Exclusive discounts across retail, travel, dining and more
• Corporate benefits including JB Hi-Fi, Specsavers and more
• Health and wellbeing platform with up to 50% off fitness and wellness brands
• Be part of an organisation leading the way in digitalisation, electrification, and sustainability
• Parental Leave Policy

If you want to join a dynamic company with strong values, join us and start an exciting career in an international company. “Apply now” and submit your CV.

You need to have full Australian working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural