Repair Specialist - Germany

About

Hallo und herzlich willkommen bei Sungrow! We are seeking a dedicated Repair Specialist to join our team, working on-site at our service center and office in Oberschleißheim. Curious what this role is all about? Let’s dive right in:

• Resolve questions from key customers through various channels.
• Provide support and resolve questions for service partners.
• Deliver training on ticket systems.
• Manage the purchase and application of spare parts and packing materials.
• Actively collaborate with different teams and provide necessary support.

Role

All right, all right, that sounded exciting, didn't it? Now, to fit comfortably and effectively into this role, your ideal background should look a lot like this:

• Currently studying engineering or a similar technical field, or pursuing higher education in a business-related discipline with technical relevance.
• Strong customer communication skills.
• Excellent data analysis capabilities, including proficiency with tools such as Excel, Power BI, or Python.
• Ability to work independently with strong focus and attention to detail in a dynamic, fast-paced environment.
• Strong cross-team communication and follow-up skills, capable of coordinating among multiple stakeholders.
• Familiarity with knowledgebase systems or AI testing workflows.
• English C1 level.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

Join our dynamic team at Sungrow, a global leader in renewable energy solutions, making a tangible impact on the future of clean power. You'll work in a supportive, multicultural environment at our Oberschleißheim service center, contributing to critical operations that ensure our photovoltaic, energy storage, and EV charging products run smoothly across Europe. We offer opportunities for career advancement, bonus payments based on KPIs, and technical and commercial training at our headquarters in Germany and R&D facility in China.

About Us

We are a green tech company with young creative minds.

We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Welcome at Sungrow

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Want to know more? Check out what working with us is like!