Customer Success Representative | Dutch & English

Are you a service-minded professional interested in technology, looking for a role that combines customer contact with hands-on operational work? We are looking for a Customer Success Coordinator on behalf of our client, an international electronics company.

Key Responsibilities

Customer Support

• Serve as the first point of contact for incoming enquiries from B2C and B2B clients, via phone and email
• Provide accurate product information and general technical guidance across the product portfolio, escalating complex technical issues to the dedicated technical team
• Handle inbound service and support requests, logging, assigning and tracking each case through to resolution
• Build up product knowledge proactively, staying current on new releases and common support scenarios
• Maintain a consistent, professional standard of communication across all client interactions

Web Shop Administration

• Support day to day management of the in-house web shop, including stock tracking and order fulfilment for spare parts and related product lines
• Monitor inventory levels and flag discrepancies or stock concerns to the relevant internal contacts
• Process client orders accurately and coordinate with logistics and warehouse contacts as needed

Account and Client Management Support

• Assist in maintaining relationships with existing B2B and B2C clients, supporting continuity of service across their interactions with the company
• Coordinate internally with sales and operations colleagues to ensure client needs are addressed without delays

Qualifications & Skills

• Professional fluency in Dutch and professional fluency in English
• 2 to 3 years of experience in a customer service, client support, or client-facing role
• Strong organisational and time management skills, with the ability to handle multiple open cases at once without losing track
• Clear, professional communication in both written and spoken form, with the ability to adjust tone for different audiences
• Solid command of the Microsoft Office Suite, particularly Word, Excel, and PowerPoint
• Experience with online order management, web shop administration or warehouse-adjacent logistics is a plus
• A Bachelor's degree in Business Administration, Communications or a related field is a plus
• Background in technology, electronics or hardware distribution is a plus
• Experience supporting both B2B and B2C clients is a plus

What We Offer

• Salary of €2,917 to €3,167 gross per month, excluding 8% holiday allowance
• Annual bonus target of 10% of base salary, based on company and individual performance
• 25 vacation days per year
• Transportation reimbursement for commutes over 10 km from the office
• Hybrid working model: 3 days per week in the office, 2 days from home
• International, collegial team environment
• 1-year contract directly with our client, with the possibility of extension based on performance

Interested? Feel free to apply!

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.