Customer Support Representative

Customer Support / Partner Support Specialist:

📍 Location: Amsterdam, Netherlands

🕒 Type: Full-Time | 12-Month Fixed-Term Contract

💰 Contract as Agency Contractor

🏢 Work Model: Onsite

Join a Team That Makes a Difference

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We're looking for a Customer Support / Partner Support Specialist to be the trusted first point of contact for our driver and delivery partners.

In this role, you'll play a vital part in creating a seamless experience by supporting partners throughout their journey, from onboarding to ongoing account support. If you thrive in a fast-paced environment, enjoy interacting with people, and have a knack for problem-solving, we'd love to hear from you.

What You'll Be Doing

✨ Deliver outstanding face-to-face and virtual support to partners

✨ Assist with account setup, onboarding, and document verification

✨ Resolve queries related to accounts, payments, app functionality, trips, and other platform services

✨ Guide partners through processes, policies, and platform updates

✨ Provide timely solutions while maintaining a high standard of customer service

✨ Collaborate with internal teams to escalate and resolve complex cases

✨ Accurately document interactions and maintain detailed records

✨ Ensure compliance with internal processes and operational standards

✨ Contribute to a positive, collaborative, and customer-focused environment

What We're Looking For

✔ Experience in Customer Service, Partner Support, Operations, Hospitality, Retail, or similar client-facing roles

✔ Excellent communication and interpersonal skills

✔ Strong problem-solving ability with a customer-first mindset

✔ Ability to manage multiple priorities in a fast-paced environment

✔ High attention to detail and strong administrative skills

✔ Positive, adaptable, and team-oriented approach

✔ Comfortable working onsite and engaging with customers daily

Why Join Us?

🌟 Be part of a dynamic and diverse team

🌟 Make a real impact by supporting customers and partners every day

🌟 Gain valuable experience in operations, customer success, and stakeholder management

🌟 Work in a collaborative environment that values innovation and service excellence

🌟 Opportunity to develop transferable skills and grow your career

Working Hours

• 40 hours per week
• Full-time position
• Weekly timesheet submission

Ready to make a difference and help create exceptional partner experiences? Apply today!