Administrative Assistant

About the Company

Iowa State Bank is seeking an Administrative Assistant & Customer Service Representative to serve as a primary point of contact for the organization. This role supports daily business operations through administrative assistance, customer service, and coordination with internal departments.

The ideal candidate will be organized, professional, customer-focused, and capable of managing multiple responsibilities in a fast-paced environment while maintaining a positive and composed approach.

About the Role

The Administrative Assistant & CSR will provide front-office and administrative support while assisting customers with routine questions and service needs. The position requires strong communication, organization, problem-solving, and customer relationship skills.

The successful candidate will work closely with customers, visitors, vendors, peers, management, and other departments to help ensure smooth daily operations.

Key Responsibilities

Answer and direct incoming calls and inquiries to the appropriate staff member or department.

Greet and assist customers, visitors, vendors, and other guests in a professional and welcoming manner.

Perform daily opening and closing procedures.

Provide administrative assistance to support day-to-day business operations.

Assist other departments with administrative tasks, support functions, and special projects as needed.

Perform Customer Service Representative duties when required.

Respond to customer questions and resolve routine inquiries promptly and professionally.

Maintain effective communication with customers, colleagues, and management.

Support a professional and organized workplace environment.

Manage multiple administrative and customer service responsibilities efficiently.

Identify problems and help determine appropriate solutions.

Required Qualifications

High school diploma or equivalent.

Strong organizational and time-management skills.

Ability to manage multiple tasks in a fast-paced work environment.

Ability to remain professional and composed while handling competing priorities.

Strong customer relationship and communication skills.

Strong mathematical and analytical abilities.

Ability to analyze problems and identify practical solutions.

Ability to select appropriate courses of action objectively.

Ability to collaborate effectively with peers and management.

Professional and customer-focused approach.

Preferred Qualifications

Previous customer service experience.

Experience in an administrative or customer-facing role.

Experience working in a banking or financial-services environment is beneficial.

Skills & Competencies

Customer service

Administrative support

Customer relationship management

Telephone and communication skills

Problem-solving

Analytical thinking

Mathematics

Organization and time management

Multitasking

Professional communication

Team collaboration

Attention to detail

Conflict and inquiry resolution

Adaptability

Education & Experience

Education

High school diploma or equivalent required.

Experience

Previous customer service experience preferred.

Relevant administrative or customer-facing experience is an advantage.

Work Arrangement & Schedule

Work Arrangement: Onsite

Location: Algona, Iowa, United States

Employment Type: Full-time

Work Schedule: Not specified in the provided job description.

Weekend Requirements: Not specified.

Compensation & Benefits

Hourly Pay: $19–$20 per hour.

Additional benefits were not specified in the provided job description.

Equal Opportunity

Iowa State Bank is committed to providing employment opportunities based on qualifications, skills, and business needs. Employment decisions should be made without unlawful discrimination and with equal consideration for qualified applicants.