Customer Service Specialist

Company Description WLC HOLDING SOLUTIONS LTD T/A Willow Press is a growing organization focused on delivering reliable, high-quality services to its clients. The company values professional customer interactions and aims to build long-term relationships through responsive support and clear communication. Team members are encouraged to contribute ideas that improve service processes and customer experience. Willow Press offers a collaborative work environment where individuals can develop their skills and take on new responsibilities. The company is committed to maintaining a respectful, inclusive workplace for all employees.

Role Description The Customer Service Specialist is a full-time, on-site role based in Embsay. This position is responsible for responding to customer inquiries by phone, email, and in person, ensuring timely and accurate information is provided. The specialist will handle incoming orders, resolve complaints, process returns or adjustments, and document all interactions in internal systems. Daily tasks include maintaining customer records, following up on outstanding issues, and coordinating with internal teams to ensure smooth service delivery. The role also involves monitoring customer feedback, identifying recurring issues, and suggesting improvements to enhance overall customer experience.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and professionalism.
• Ability to maintain high levels of Customer Satisfaction and contribute to a positive Customer Experience.
• Confident Phone Etiquette, including active listening, courteous tone, and accurate message-taking.
• Attention to detail and ability to manage multiple tasks, including order processing and record keeping.
• Good written and verbal communication skills in English.
• Comfort with basic computer applications and customer relationship management (CRM) or ticketing tools.
• Ability to work on-site in Embsay, collaborate with colleagues, and adapt to changing customer needs.
• Previous experience in a customer service or administrative role is beneficial; training will be provided for suitable candidates.