Customer Service Advisor

Customer Service Advisor

Location: Manchester – in the Old Trafford area

Salary: Competitive, dependent on experience

Hours: Monday to Friday, 37.5 hours per week

Working hours: Flexible start between 8:00am–9:00am, finishing between 4:00pm–5:00pm

Contract: Temporary to Permanent

Start: Immediate

About the Opportunity

We are delighted to be recruiting for a Customer Service Advisor to join a well-established organisation that is currently going through an exciting period of growth.

This is a fantastic opportunity to join a growing team at an important time for the business. The role is initially offered on a temporary-to-permanent basis, with the potential to become permanent at the beginning of January 2027, subject to a successful placement and both parties being happy to progress.

You will become an integral part of the customer service team, providing a high-quality and professional service to clients throughout the full customer journey — from onboarding and quotations through to reporting, invoicing and managing day-to-day communications.

This is an excellent opportunity to join a well-established organisation experiencing a period of growth, where you can make a genuine contribution to the customer experience and develop your skills within a supportive team.

With an immediate start and a clear opportunity to move into a permanent position in January 2027, this role would suit an experienced customer service professional looking for their next opportunity and the chance to build a long-term career with an expanding organisation.

If you are organised, customer-focused and thrive in a busy environment, we would love to hear from you.

The Role

As a Customer Service Advisor, you will be responsible for delivering an excellent customer experience while working closely with internal teams and external clients.

Key responsibilities will include:

• Supporting the team with the administration associated with onboarding new clients and the continued delivery of excellent customer service.
• Managing and responding to incoming client communications via email and telephone in a timely and professional manner.
• Acting as a first point of contact for client queries and resolving issues wherever possible.
• Escalating and coordinating queries with the appropriate internal teams where required.
• Inputting and maintaining accurate customer information within LIMS and other internal systems.
• Liaising with customers regarding sample paperwork, COCs and purchase orders.
• Preparing accurate, fit-for-purpose quotations within the approved authority level.
• Coordinating logistical queries and arrangements where required.
• Managing subcontract laboratory services when necessary.
• Liaising with analytical teams to ensure customer projects are delivered successfully.
• Coordinating the delivery of customer receipts, reports and invoices.
• Providing accurate client information and updates to the wider team.
• Working with the SCSA and Customer Service Manager as part of a continual improvement process.
• Building and maintaining strong, professional relationships with clients and internal stakeholders.
• Processing media orders and developing knowledge of sampling techniques.
• Completing result uploads, calculations and accurate data entry.
• Checking data entry and calculations completed outside of the LIMS system.
• Supporting the wider customer service function as required.

These duties are not exhaustive and should not be interpreted as a complete definition of the role.

About You

We are looking for someone who is customer-focused, organised and confident communicating with a wide range of people. You will be comfortable working in a busy environment, managing competing priorities and maintaining a high level of accuracy.

You will ideally have:

• Previous experience in a customer-facing role – essential.
• Experience working in a fast-paced environment – desirable.
• Excellent written and verbal communication skills.
• A professional and confident telephone manner.
• Strong customer service and interpersonal skills.
• Excellent organisational and prioritisation skills.
• The ability to manage your own workload effectively.
• A collaborative "one team" approach.
• Excellent attention to detail.
• Strong numerical and accurate data-entry skills.
• Good IT skills, including Microsoft Office 365, Excel and Word.
• The ability and willingness to learn and use various in-house systems and processes.
• A positive and adaptable approach to change.
• Flexibility and the ability to adapt to changing priorities.

Benefits of through Tate Recruitment Limited

Weekly pay

Holiday pay

Free on-site parking

Access to the Tate Rewards Scheme – including store discounts