Swedish-speaking Customer Support specialist (Travel industry)

Job Title:

Swedish-speaking Customer Support specialist (Travel industry)

Job Description:

Become our new swedish speaking colleague at Concentrix!

By sending in your application, you express your interest for future vacant positions and opportunities with us. If you proceed in one of these processes, we will reach out to you.

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our offices!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note that the training period is fulltime only, part-time is possible after this stage)

Experience The Power Of a Game-changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries in various industries such as tech, travels, telecom etc. We’re also proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Job Description

As Swedish-speaking Customer Service Advisor at Concentrix, you are responsible for assisting our customers in Danish language, through inbound/outbound phone calls as well as possible email and chat functions depending on the client you represent. This position provides customer service support and resolution of routine problems regarding client's product or services.

About the role, as a Customer Support Specialist, you will be responsible for

• Bringing great customer service to the customers via phone, email and in some cases chat
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Finding solutions for each individual customer to ensure their journey runs smoothly

To do great in this role, you must be fluent in Swedish or Norwegian and have a good command of English as we will handle both Swedish and Norwegian markets. Other than that, we'd love for you to be flexible and dynamic addition to our team.

To make the most of your time here, we'll offer you this:

• A salary of 2175,- Euros/Gross during probation and 2357,- Euros/Gross after probation
• Bonus up to 250,- Euros/Gross
• A job you can do from the comfort of your own home
• Flexibility to work either fulltime or parttime with an extensive training to make you have everything you need to succeed
• Additional health insurance after 1 year
• Supportive and fun coworkers (if we do say so ourselves)

Start date: In the fall of 2026

Working hours: Work in 8,5 h shifts, this can include both weekdays and weekends

Location: Work from home in Lithuania

If this seems interesting to you and you want to join the team, don’t hesitate with sending in your application and express your interest for our future vacant Nordic language-speaking roles!

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.