Logistics & Customer Service Specialist

About Royal Greenland

Royal Greenland is one of the world's leading seafood companies, specializing in high-quality seafood products sourced primarily from the cold, pristine waters of the North Atlantic and Arctic oceans. Established in 1774, the vertically integrated company has a rich history and is owned by the Government of Greenland and employs over 2000 employees. Royal Greenland focuses on sustainable fishing practices, ensuring the responsible harvesting of species like cold-water prawns, Greenland halibut, snow crab, and cod. With a strong commitment to quality and innovation, Royal Greenland supplies fresh, frozen, and value-added seafood products to markets worldwide, catering to both retail and food service sectors.

Location: Gdańsk office

Role Summary

The Logistics and Customer Service Specialist is a key member of the logistics and customer support team, responsible for managing logistics tasks, customer orders and inquiries from initial contact through fulfilment/resolution and follow up.

The specialist is responsible for organizing and coordinating transport processes as well as daily work with coldstores. The position requires strong cooperation with customers, transporters, sales teams, technical support, and internal departments to facilitate seamless and effective handling of customer orders and transport service requests, also ensuring that all issues are thoroughly investigated, addressed, and resolved. The specialist focuses on complex problem-solving, process improvement, and maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities

• Monitoring and realizing logistics processes in accordance with applicable internal procedures.
• Organizing and coordinating transport processes across road and sea freight, with occasional support for air freight shipments.
• Managing daily coordination activities with warehouses and logistics service providers to ensure timely and efficient shipment execution.
• Preparing and reviewing shipping documentation for international shipments.
• Monitoring shipment status, identifying potential delays or issues, and coordinating solutions with relevant stakeholders.
• Collaborating closely with internal departments, including Quality, Purchasing, Sales, Finance, and Customer Service, as well as external Suppliers.
• Maintaining relevant data updates in SAP and other logistics systems.
• Coordinating with regulatory bodies and relevant authorities to ensure compliance with customs procedures, export requirements, and applicable international trade regulations.
• Performing other duties as required by business need or direct supervisor.

Qualifications And Skills

• Fluent English written and spoken is a must.
• Additional knowledge of German language is considered an asset.
• Experience in logistics, transportation, or supply chain operations, preferably in a fast-paced international environment.
• Good knowledge of road and/or sea freight processes.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication and negotiation skills to effectively interact with suppliers, internal stakeholders and external regulatory bodies.
• Attention to detail and accuracy in handling documentation.
• Strong problem-solving skills with a proactive approach, ability to prioritize under pressure, and ensure timely resolution of operational issues.
• Experience with SAP is an advantage.

What We Offer

At Royal Greenland, you will join a dynamic and international company with a strong position in the seafood industry. Our modern office in Gdansk provides a collaborative and supportive work environment, where you will be part of a dedicated Customer Service team. Once you are fully onboarded, we offer a flexible hybrid work model, allowing you to work from home two days a week. You will also have the opportunity to develop your professional skills by gaining hands-on experience in international trade and learning about our wide range of seafood products. In addition, we provide a comprehensive benefits package, including:

• Private medical care (Medicover)
• Co-financing of the Multisport card
• Co-financing of group insurance
• Regular team events

Does this sound like the right opportunity for you? Send us your application today – we look forward to hearing from you!

Application Deadline: Monday, August 31, 2026

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