Customer Service Representative

Customer Service Representative- Mandarin ( 9am to 6pm shift)

📍 Location: G Tower, Ampang Park, Kuala Lumpur

📅 Intake Date: 14 September 2026

💰 Salary: RM4,000–RM4,200 basic + RM300 Language Allowance

🕘 Working Hours: Monday–Friday, 9:00 AM–6:00 PM (Normal Working Hour)

💼 Employment: Full-time, Permanent

Key Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.

Job Requirements

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.