Customer Service Representative

📍 UOA Business Park, Shah Alam

🕒 Full-Time | 24/7 Rotational Shifts | 5 Working Days per Week

🌟 Start Your Career in the Exciting World of Travel & Aviation

Do you love helping people, solving problems, and creating memorable customer experiences?

Join our team as a Customer Service Executive (Travel & Airlines) and become the voice behind exceptional travel support for customers around the world. Whether you're an experienced customer service professional or a fresh graduate eager to begin your career, this is your opportunity to gain valuable industry experience in a fast-paced and rewarding environment.

As part of our team, you'll help travelers with their enquiries, provide solutions with confidence and empathy, and play a key role in delivering outstanding customer experiences every day.

🚀 What You'll Do

• Assist customers through inbound and outbound calls, emails, and customer interactions
• Support travel and airline-related enquiries with accurate and professional information
• Resolve customer concerns efficiently while delivering a positive customer experience
• Identify customer needs and provide effective solutions
• Escalate complex cases to the appropriate teams when required
• Maintain accurate records and ensure timely follow-ups
• Work closely with team members to achieve service excellence
• Contribute ideas to improve customer experience and operational processes

✅ What We're Looking For

• Minimum SPM / UEC / O-Level or equivalent
• Strong command of English (spoken and written)
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• Customer-focused with a positive attitude
• Ability to work in a fast-paced and dynamic environment
• Willingness to work on a 24/7 rotational shift schedule

Bonus Points If You Have

• Experience in Customer Service, Contact Centre, BPO, Hospitality, Travel, Tourism, or Aviation
• Experience handling calls, emails, or customer support tickets

🎓 Fresh graduates are encouraged to apply. Training will be provided.

💙 Why Join Us?

✨ Comprehensive training and onboarding support

✨ Career growth and advancement opportunities

✨ Exposure to the global travel and airline industry

✨ Supportive and collaborative team environment

✨ Gain valuable customer service and communication skills

✨ Dynamic workplace where no two days are the same

✨ Opportunity to build a long-term career with a growing organization