RHB Banking Group
Linkedin · Posted 12d ago
Customer Contact Center
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
Key Responsibilities :-
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Excellent leadership, interpersonal, communication & motivational skills.
- Good knowledge in retail products and services
- Customer service and leads management skill.
- Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
- General computer skill.
- Proficient in either Mandarin or Cantonese and English is a must
- Malaysian Native speaker with the above or more required languages is an added advantage
- Willing to work on 24/7 shift cycle
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If repetitive applications get heavy, Managed Job Search adds supervised execution for $99/month.
View Managed Job Search
