Sales Service Representative

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance

.
Key Duties & Responsibiliti

es
Individual must be able to perform the essential duties with or without reasonable accommodati

• on.
  Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externa
• lly.Build quotes that simultaneously create value for the customer and profitability for MRC Glo
• bal.Identify and actively pursue sales opportunities to contribute to overall sales gro
• wth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales gro
• wth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer ne
• eds.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and K
• PIs.Verify the on-time shipping/delivery status of pending inbound and outbound shipme
• nts.Communicate status proactively with the customer and adjust product sourcing efforts if nee
• ded.Proactively respond to customers’ needs and concerns with options by using a problem-solving appro
• ach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specificati
• ons.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/proces
• ses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experie
• nce.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing ne
• eds.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order proc

ess.
Required Exper

• ience
  One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse ser
• vices.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or
• sales.Must have a current, valid driver’s license and acceptable record at all

times.
Skills & Abi

• lities
  Competent in the use of computers and software appli
• cations.Ability to communicate and promote ideas and transfer detailed knowledge to
• others.Ability to effectively present information in one-on-one and small group sit
• uations.Attention to detail and work with a sense of

urgency.
Working Co

n

• ditions Frequent driving/t
• raveling.Able to interact with others fr
• equently.Most work is performed at a desk or in front of a
• computer.Able to sit/stand for long periods
• of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Human R
• esources.Reasonable accommodation may be made to enable individuals to perform essential f