Consultant, I&O Operations, MIM

Cargill Consultant, I&O Operations, MIM 4 Hours AgoSaved In-Office Atlanta, GA, USA Expert/Leader Expert/LeaderFood • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • IndustrialLeads end-to-end management of high-impact IT incidents, coordinating infrastructure, applications, networks, security, cloud, vendors, and support teams. Directs incident bridge calls, drives service restoration, communicates with executives and stakeholders, maintains ITIL-aligned processes, and facilitates post-incident reviews. Tracks incident trends, SLA compliance, and operational metrics while improving accountability, efficiency, and enterprise incident management practices.Top Skills: AppdynamicsAWSAzureAzure MonitorBmc RemedyDatadogDynatraceGCPGrafanaItilJira Service ManagementServicenowSplunk