Service Delivery Manager

Clearwater Analytics (CWAN) Service Delivery Manager An Hour AgoSaved Hybrid Boise, ID, USA Senior level Senior levelFintech • Software • Financial ServicesManages client relationships, service delivery, operational performance, reporting, client health, and delivery metrics for financial services customers. Oversees issue resolution, training, service improvements, and client feedback while mentoring analysts and collaborating with sales and support teams. Builds stakeholder relationships, supports retention and product adoption, identifies expansion opportunities, and maintains expertise in investment accounting and product enhancements.Top Skills: MS Office