Nextpoint
Builtin · Indexed 2026-08-27
Product Support Specialist
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Indexed description
Nextpoint Product Support Specialist 6 Hours AgoSaved Hybrid Chicago, IL, USA 60K-70K Annually Junior 60K-70K Annually JuniorBig Data • Cloud • Information Technology • Legal Tech • SoftwareProvides SaaS product support through email, phone, and Zoom; troubleshoots technical, data-file, and network issues; manages escalations and SLA-based billing decisions; identifies support trends using Zendesk; improves workflows, documentation, automation, and knowledge resources; gathers structured product feedback; and participates in an after-hours on-call rotation.Top Skills: JIRAmacOSExcelWindowsZendeskZoom
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