H&B Support Manager (Remote)

Inspira Financial H&B Support Manager (Remote) 7 Hours AgoSaved In-Office or Remote Chicago, IL, USA 27-32 Hourly Senior level 27-32 Hourly Senior levelFintechSupervise a high-volume health and benefits support team serving HSA, FSA, HRA, COBRA, and commuter account holders. Coach employees, monitor service levels and quality KPIs, manage workflows, handle escalated issues, and collaborate with Product, Sales, Technology, Training, Quality, Talent Acquisition, and HR. The role includes recruiting, performance reviews, compliance training oversight, employee relations support, occasional escalated calls, and Saturday shifts based on business needs.Top Skills: ChatEmailMS OfficeSalesforce Service CloudVoice