Customer Support Specialist

We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow our business across the United States. As a Customer Support Specialist, your responsibilities include providing support to customers via calls, emails and live chats

Responsibilities:

• Manage incoming/outgoing customer calls, emails, and live chats
  
• Log conversations and interactions through our support solution
  
• Handle customer complaints and questions while providing solutions
  
• Maintain in-depth knowledge of GovEase products and technologies

Requirements

• Bachelor’s Degree
  
• Proven support experience
  
• Communication and presentation skills
  
• Patience and ability to respond effectively to different customer situations
  
• Familiar with ticketing systems, software, and practices
  
• Working knowledge of Microsoft Office applications, Excel, Word, Teams

Benefits

• Competitive Salary
  
• Blue Cross & Blue Shield Health Insurance
  
• Guardian Dental Insurance
  
• Long-Term Disability Insurance
  
• Optional Vision Insurance
  
• 401(k) Discretionary Matching Plan
  
• Generous Paid Time Off, Sick Days, & Company Holidays
  
• Voluntary Benefits: Short-Term Disability, Life Insurance (Whole or Term), Accident Insurance, Hospital Indemnity Insurance, Cancer Insurance, Critical Illness Insurance.