Customer Service Phone Representative

RC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you’ll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We’re looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey’s high standards.

Full-Time: Monday - Saturday with a day off during the week.

Open shift: 9:30am - 6pm

Closing shift: 11:30am - 8pm

Saturday's alternate shifts.

Ready to Join the Team?

RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off, start accruing from day one
• Medical, dental and vision insurance
• 7 paid holidays – plus, we’re closed every Sunday
• Generous employee discounts on merchandise
• Paid parental leave to support your growing family
• Associate referral program
• Life insurance
• 401(k) with company match to build your financial future
• Wellness incentives
• Annual profit-sharing incentive
• Career growth opportunities
• Tuition Reimbursement for continued learning
• A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture
• And more!

 

Key Responsibilities

• Receive and respond to customer calls regarding questions, concerns, delivery, sales and service issues
• Provide phone assistance to delivery, customer service, and store departments
• Follow-up with customer issues and service requests in a timely and professional manner
• All other duties as assigned

Skills And Qualifications

• Excellent customer service and problem-solving skills
• Must have the ability to handle difficult situations with customers
• Basic computer and typing skills needed
• Must be able to multi-task, pay attention to details and follow through with assigned tasks
• Must be dependable and self-motivated

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.