Customer Services Consultant (2nd line)

We’re a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.

Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?

Does this sound like you? Then you could be our new Customer Services Consultant.

Your challenge

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You Are Responsible For

• Making your customers’ day by providing solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquired technical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.

Your team

As a Customer Services Consultant, you’ll join the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.

About You

Essential talents and qualifications:

• A master's degree (or similar by experience) with a solid IT background.
• Good professional communication skills in English.
• A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
• A strong analytical mindset, and a desire to investigate in detail.
• A friendly and communicative attitude, happy to be a team player, and a good listener.
• Strong multi-tasking skills combined with a stress-resistant nature.
• The ability to work in a structured way and follow procedures in a dynamic and complex environment.

Bonus Points If You Have

• Knowledge of an additional language, such as Dutch, French, or German.
• An interest or experience in supply chain or production planning.
• Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Your future

We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as a Customer Services Consultant grow into roles in software expertise, customer application expertise, or people management.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
• Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
• Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
• Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits.
• Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities.
• Innovation: Fuel innovation through collaboration, experimentation, and out-of-the-box thinking.

Our Company

We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,400+ passionate, creative minds from over 70 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble.

Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.

Want to learn more? Visit careers.omp.com/life-at-omp.