Customer Service Representative

Customer Service Representative

At CHAUVET, we believe exceptional customer experiences begin with exceptional people. We're looking for a Customer Service Specialist who enjoys helping customers, solving problems, and working collaboratively to deliver outstanding service every day.

If you're organized, detail oriented, and thrive in a fast paced environment, this is a great opportunity to join a global leader in professional lighting, video, and control solutions. You'll become part of a collaborative Customer Service team that supports customers across multiple business functions while gaining exposure to a wide variety of products, systems, and processes.

Why CHAUVET?

Joining CHAUVET means becoming part of a company that values innovation, teamwork, and continuous improvement. We take pride in delivering exceptional experiences to our customers around the world, and we know that starts with hiring great people. Here, you'll have the opportunity to learn, grow, and make a meaningful impact while working alongside a supportive team in an exciting industry.

What You'll Do

• Deliver exceptional customer service by phone and email while providing timely, professional support.
• Process customer orders accurately and efficiently.
• Provide after sales support by resolving customer inquiries and coordinating solutions.
• Assist customers with order status, product availability, shipping inquiries, and general account support.
• Collaborate with Sales, Technical Support, Shipping, Warehouse, and other internal departments to ensure an outstanding customer experience.
• Support Customer Service Administration, Customer Care, and Parts Care functions based on business needs.
• Provide departmental coverage during planned absences and assist with balancing workload across the Customer Service team.
• Maintain accurate customer records and documentation within the CRM system.
• Coordinate with shipping carriers regarding deliveries, tracking, and shipment related inquiries.
• Prioritize multiple tasks while maintaining a high level of accuracy and attention to detail.
• Continuously learn CHAUVET products, systems, and processes to better support our customers.
• Perform other duties as assigned.

What You'll Bring

Required

• High school diploma or GED.
• Minimum of two years of customer service experience.
• Experience supporting customers by phone in a business environment.
• Experience using CRM software or customer case management systems.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong data entry skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking skills.
• Ability to prioritize work and solve problems in a fast paced environment.
• Strong customer focus and a positive, team oriented attitude.

Preferred

• Experience working with shipping carriers such as UPS or FedEx.
• Experience supporting B2B and B2C customers.
• Experience in the lighting, entertainment technology, electronics, or manufacturing industry.
• Interest in live entertainment, production technology, or professional lighting.

Why You'll Love This Role

• Work with a collaborative and supportive team.
• Gain exposure to multiple areas within Customer Service.
• Opportunity to learn about an exciting global industry.
• Build your career with a growing international company.
• Make a direct impact on the customer experience every day.

Compensation & Benefits

We offer a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Employee Assistance Program

Location Requirement

This position is based in Davie, Florida and requires working on site.

About CHAUVET

CHAUVET is a global leader in professional lighting, video, and control solutions trusted by entertainment professionals around the world. For more than 35 years, we've designed innovative products that illuminate concerts, theaters, television studios, houses of worship, theme parks, and live events in over 100 countries. Our portfolio includes industry leading brands such as CHAUVET Professional, Chauvet DJ, Kino Flo, LiteGear, ChamSys, and LynTec.

Equal Opportunity Employer

CHAUVET is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed.