Customer Services Specialist (LPG)

Contexte et environnement

• LPG business
• Working with all departments and customer.
• As coordinator of CS, Logistics, Plant, and customer.

Activités

Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. We believe Diversity makes us better.

• Key Activities:

Sales order process:

• Communicating via phone, Zalo, Email with Customer/Distributor for orders and issues, invoices; confirm the schedule and arrival time of truck delivery
• Handling debt control, negative and pushing for settlement with Sales support and release orders.
• Taking of sales order full process: receiving order
• Discussing with customer for alternative cases
• Working with plant and logistics for processing, scheduling, delivering
• Following up to remind order from customer.
• Following up order & delivery after working

Customer payment:

• Pre-dunning in some exceptional cases
• Reminding, following up payment and overdue
• Following up payment promise after unblocking order
• Updating payment status of overdue

Promotion:

• Following up promotion program launched by Sales and Marketing
• Working with Marketing, Plant and Logistics to delivery promotion gift to customer

Others:

• Calculating monthly discount of customers base on approved scheme
• Handling discount deduction exactly and legally.
• Working with AR for booking deferred payment and specific cases
• Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the board of management.

Profil du candidat

• Bachelor’s degree in Business Administration, Commerce, Business Marketing or equivalent.
• Minimum 3 years of experience in Customer Services or Sales Admin/Operations in multinational companies.
• SAP knowledge will be an advantage.
• Fluent in Vietnamese & English.
• Good communication skills with a collaborative and team-oriented approach.
• Ability to work under high pressure while maintaining a customer-focused mindset.
• Proficiency in computer skills and MS Office, especially in MS Excel.

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.